DESIGNERS: FREQUENTLY ASKED QUESTIONS

HOW DOES THE COCO MARKET WORK?

DROP IT. STOCK IT. SELL IT.

We are a digital store, we do not stock any physical inventory. We operate via drop-shipping which allows you to control the growth of your brand. You ship to our customers when they buy your products and we pay you for every product sold. You work with our team and a personal account manager to control your inventory, sales and promotions. We are your team.

On rare occasions, we do agree to stock some brands under consignment in order to ease shipping throughout the Caribbean, Europe and the Middle East. We also have facilities in place to assist with international shipping where necessary.

HOW MUCH DOES IT COST?

Please email us at hello@coconautical.com for our complete list of rates and regions.

COCONAUTICAL handles all customer relations including payment, package tracking, queries, and disputes. So all you have to do is package your item, ship and earn.

All invoices and orders are sent to you by email within 24 hours of sale. Commission or fees will be automatically deducted from the final payment. Transaction fees will also depend on the method of payment chosen by the brand/designers we advise setting up a Pay Pal account.

HOW DO I LIST MY BRAND ON COCONAUTICAL?

We curate collections from the best designers around the world. We give them their place in the sun.

To sell with us all you have to do is apply here. All designers must submit samples and images to ensure that our products are of a certain standard.

Once your application has been reviewed we will respond to you within 5 working days as to how to proceed. We may request further information or imagery to ensure that your brand is right for the Market and will sell successfully to our customers.

WHAT’S THE CRITERIA FOR JOINING THE MARKET?

• You must be a new or independent brand selling clothing, bags, shoes, accessories or jewelry
• Designers must be willing to ship products internationally and provide the appropriate consumer guidelines for shipping and returns. Don’t worry we handle all the customer service.
• Your collection must have at least 10-15 different products or styles
• There is no minimum stock quantity. We can sell as many or as few items as you like. Just be sure to keep us updated with any major changes to your inventory
• You must maintain rate parity. This means that we must be selling your items for the same price you are on your website or store, with exception of Marketplace sales or promotions.
• Designers must follow the Market photography guide here.
• Consistently high-quality imagery and professional retouching are really important and a key to driving sales.

HOW DO I LIST AN ITEMS ON THE MARKET?

In order to sell your items on the Market, we will need full product descriptions, prices and images. You must accurately describe your items and all terms of sale including shipping, return and exchange. 

You must specify both the quantities of stock available and sizes. Please also provide size charts where required.

We also work with many international retailers who purchase wholesale orders via the Market so please be sure to send through your wholesale pricing.

WHAT HAPPENS WHEN MY PRODUCTS ARE SOLD?

As soon as a customer purchases your product through COCONAUTICAL.com we will send you a notification with the customer’s shipping details and a confirmation of payment. All sales are binding. You are then responsible for shipping up to the point of delivery and must complete the transaction with the buyer within 14 days.

DOES COCONAUTICAL SUPPORT MY PROMOTIONS AND OFFERS?

From time to time, COCONAUTICAL may invite you to participate in monthly promotions, offers and discounts for our customers in order to increase your sales. We are also happy to run independent promotions for your brand to align with your sales calendar.

Promotional codes have no cash value and cannot be exchanged for money or credit. 

HOW DO I HANDLE FEE INCLUSIONS?

The price stated for each item listing description must be an accurate representation of the sale and must consider any necessary costs to cover local and international shipping. Otherwise sellers are advised to comply with Market shipping prices which will be included in the full value of your sale.

Listed designers may not encourage buyers to purchase an item listed on the COCONAUTICAL Marketplace outside of the COCONAUTICAL Marketplace site, such as directly through PayPal or other third-party providers. This may constitute fee avoidance.