Orders are shipped via FedEx or DHL and we aim to ship all orders within 5 working days, although the vast majority get shipped next working day.
All sales on By Chari are final. We do not accept returns as all of our jewelry is made to order. Please see specific defect and repair information below.
Should you require a repair or would like to issue a claim for a defect, please email us at email@example.com within 3 days of purchase. Submit the name of your item and a description of your repair. Your repair will be authorized within 48 hrs.
We will replace, free of charge*, any diamond or precious stone that is lost from its original setting during normal wear within 28 days of purchase. For all other diamond replacement inquiries, please email us at firstname.lastname@example.org for pricing.
We will repair, free of charge, any nameplates that have been damaged within 28 days of purchase due to defect. If the damage is due to customer negligence, the customer will be asked to cover the costs of repair.
Please note that the customer is responsible for all repair and shipment cost unless it is within the allotted time stated above and it has been determined that there is an issue with the product.
WE are COCO is pleased to welcome Paige Homan to its board of Brand Mentors.
Paige is a seasoned buyer at US retailer Free People. She holds over 10 years experience working for multi brand department stores and online retailers such as ASOS and the Iconic.
“Im here to turn small brands into iconic names in fashion. The WE are COCO platform is the perfect opportunity for me to partner my skills and experience wit new and emerging brands in the market. Let's get started!”
Paige Homan, Buyer at Free People
Paige will work with your brand to help you select the best product range, increase your brand's consumer appeal and buyer retail uptake and optimize your brand for wholesale. She looks at your collection through the eyes of a buyer, providing honest, accurate and in-depth feedback at industry level.
WE are COCO is pleased to welcome Kara Martchek to its board of Brand Mentor. Kara Martchek, is an experienced buyer at online personal styling and shopping service Stitch Fix.
Martchek is currently the US Buyer of Women’s Accessories at Stitch Fix, a fast-growing, data-driven business leading the disruption of the retail industry.
"The COCO Consultancy offers a unique, exciting outlet for brands to acquire expert-level insights on how to best capture opportunity within their target market. As a buying consultant, my role is to collaborate with brands who are looking for detailed guidance on how to succeed in the ever-evolving retail industry."
WE are COCO is pleased to welcome Alisa Kireeva to its board of Brand Mentors. Alisa Kireeva is a seasoned buyer at Harvey Nichols Kuwait.
Kireeva, is a seasoned buyer at Harvey Nichols Kuwait. She holds extensive knowledge of the Russianand Middle East luxury market. She is currently buying Women’s RTW, Handbags, Accessories, Sunglasses and Jewellery.
"The COCO Consultancy is truly a game changer in the luxury fashion industry! It is the perfect platform for brands and buyers meet to exchange ideas, opinions and expertise in order to achieve an incredible market response! My goal here is to share the industry knowledge, creative and analytical background and help brands find their true DNA within the fashion world!”