Orders are shipped via FedEx or DHL and we aim to ship all orders within 5 working days, although the vast majority get shipped next working day.
All sales on By Chari are final. We do not accept returns as all of our jewelry is made to order. Please see specific defect and repair information below.
Should you require a repair or would like to issue a claim for a defect, please email us at email@example.com within 3 days of purchase. Submit the name of your item and a description of your repair. Your repair will be authorized within 48 hrs.
We will replace, free of charge*, any diamond or precious stone that is lost from its original setting during normal wear within 28 days of purchase. For all other diamond replacement inquiries, please email us at firstname.lastname@example.org for pricing.
We will repair, free of charge, any nameplates that have been damaged within 28 days of purchase due to defect. If the damage is due to customer negligence, the customer will be asked to cover the costs of repair.
Please note that the customer is responsible for all repair and shipment cost unless it is within the allotted time stated above and it has been determined that there is an issue with the product.
The COCO Consultancy is pleased to welcome Kara Martchek to its board of Brand Mentor. Kara Martchek, is an experienced buyer at online personal styling and shopping service Stitch Fix.
Martchek is currently the US Buyer of Women’s Accessories at Stitch Fix, a fast-growing, data-driven business leading the disruption of the retail industry.
"The COCO Consultancy offers a unique, exciting outlet for brands to acquire expert-level insights on how to best capture opportunity within their target market. As a buying consultant, my role is to collaborate with brands who are looking for detailed guidance on how to succeed in the ever-evolving retail industry."
Your Brand Mentor, Alisa Kireeva, is a seasoned buyer at Harvey Nichols Kuwait. She holds extensive knowledge of the Russianand Middle East luxury market. She is currently buying Women’s RTW, Handbags, Accessories, Sunglasses and Jewellery.
"The COCO Consultancy is truly a game changer in the luxury fashion industry! It is the perfect platform for brands and buyers meet to exchange ideas, opinions and expertise in order to achieve an incredible market response! My goal here is to share the industry knowledge, creative and analytical background and help brands find their true DNA within the fashion world!”
The COCO Consultancy is pleased to welcome Alice Sancier to its board of Brand Mentors. Alice Sancier is a seasoned buyer at NET-A-PORTER, ASOS & Selfridges. She comes with extensive knowledge of the online and bricks and mortar retail businesses for the worlds leading global fashion destinations in the accessible and luxury sector. "The COCO Consultancy is creating a niche opportunity for luxury and emerging brands to partner with retail experts across the industry. My role is to use proven commercial experience to help brands tailor their brand image, collection, and sales to their target consumer." Alice Sancier - Selfridges, Net-a-Porter