Orders are shipped via FedEx or DHL and we aim to ship all orders within 5 working days, although the vast majority get shipped next working day.
All sales on By Chari are final. We do not accept returns as all of our jewelry is made to order. Please see specific defect and repair information below.
Should you require a repair or would like to issue a claim for a defect, please email us at firstname.lastname@example.org within 3 days of purchase. Submit the name of your item and a description of your repair. Your repair will be authorized within 48 hrs.
We will replace, free of charge*, any diamond or precious stone that is lost from its original setting during normal wear within 28 days of purchase. For all other diamond replacement inquiries, please email us at email@example.com for pricing.
We will repair, free of charge, any nameplates that have been damaged within 28 days of purchase due to defect. If the damage is due to customer negligence, the customer will be asked to cover the costs of repair.
Please note that the customer is responsible for all repair and shipment cost unless it is within the allotted time stated above and it has been determined that there is an issue with the product.
WE are COCO is pleased to welcome Heather Viskovic, Senior Buyer at Bare Necessities to its board of Brand Mentors.
Heather is an experienced contemporary, premium, and luxury branded buyer with 15 years of industry experience across wholesale, retailing to e-commerce digitally native businesses.
"Finally, the market has the ability to connect to a pool of talented professionals from far and wide! Thanks to WE are COCO, business leaders are able to seek the knowledge, expertise, and advice from key figures in the industry that can help navigate their business forward." Heather Viskovic, Bare Necessities
WE are COCO is pleased to welcome Georgina Hills, the former Luxury Buying Director at Chaloub Group Dubai to its board of Brand Mentors.
The Chalhoub Group has been the leading partner for luxury fashion brands across the Middle East since 1955. Georgina have more than twenty years in the the fashion industry managing luxury portfolios for brands such as MaxMara, Dolce and Gabbana, Versace, Micheal Kors and more.
"WE are COCO approached me at a point of my career & life where I wanted to start "giving back" and also to really shape the future of emerging talent. I wanted an opportunity that would allow me more flexibility. And I identify with WE are COCO's woman empowerment culture." - Georgina Hills , Chaloub Group
Alison Pesgood, joins WE are COCO from luxury brand Micheal Kors. She has twelve years of retail and fashion buying experience, with expertise in product development along with extensive knowledge of all Menswear categories.
"WE are COCO utilizes the skills of global experts in their field.I believe this would be an amazing support for a new brand that are exploring how to build its business. It is such a big commitment to employ teams for small brands so a great test to see what they need to create going forward and how different roles can contribute." ALison Peasgood - Senior Buyer, Micheal Kors
Alison's core responsibilities include building and leading brand strategy from concept through to trading in season. creative direction and commercial ranges, sourcing strategies and supply chain management.